Return & Refund Policy

Last updated: July 15, 2025

At VuniPour, every bag of coffee is roasted fresh to order. That means it’s made just for you — which is why we’re unable to accept returns or exchanges for change-of-mind purchases.

That said, if something’s wrong with your order, we’ll always do our best to fix it.

🚚 Damaged, Incorrect, or Defective Orders

If your coffee arrives damaged, incorrect, or otherwise not up to standard, please contact us at VuniPour@gmail.com within 7 days of delivery.

Include:

• Your order number

• A brief explanation of the issue

• A clear photo showing the product and packaging

Once we review your case, we’ll offer one of the following:

• A replacement order at no cost

• A full refund to your original payment method

⚠️ Non-Returnable Items

Due to health and safety reasons, we do not accept returns on:

• Opened coffee bags

• Brewed or consumed coffee

• Any product that has been tampered with or repackaged

❌ Order Cancellations

Because all orders are roasted and fulfilled immediately after purchase, we cannot cancel orders once they are confirmed. Please double-check your shipping address and order details before checking out.

📦 Lost or Stolen Deliveries

If your order is marked “Delivered” but you haven’t received it:

1. Check with your neighbors, local delivery driver, or building management

2. Wait 24 hours — sometimes packages are marked as delivered slightly early

3. If it’s still missing, email us at VuniPour@gmail.com

We’ll do our best to assist, but please note: VuniPour is not responsible for orders lost or stolen after confirmed delivery.

If you ever have questions about your order, contact us directly at:
📧 VuniPour@gmail.com

We’re here to help — and we want every cup you brew to be a great one.